Return Window

  • Returns must be initiated within 14 days of receiving your order.

Eligible Items

  • Accepted:
    • Unworn necklaces, bracelets, and rings, in original condition with all tags and packaging intact.
  • Not Accepted:
    • Earrings (for hygiene and safety reasons)
    • Personalized or engraved pieces
    • Sale or promotional items
    • Gift cards

Return Conditions

  • Items must be unworn, undamaged, and in original packaging.
  • Returns must be sent back from the original country of purchase.
  • Shipping and handling fees are non-refundable.
  • Returning orders are subject to a return fee, which will be deducted from the amount refunded.

Return Shipping

  • Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable.
  • A return processing fee may apply and will be deducted from your refund.

Exchanges

  • Exchanges are offered only for eligible items within the 14-day window, subject to stock availability.
  • Please contact our Customer Care team to arrange an exchange.

Initiating a Return

  • Email [email address] with your order number and reason for return.
  • Follow the instructions provided to complete your return.
  • Unauthorized returns will not be accepted.

Important

  • LumiereVibe reserves the right to refuse returns that do not meet the above conditions.